Invitation and Login Issues

I Did Not Receive My Verification Email

Try these steps:

• check spam or junk
• make sure you used the correct email address
• try signing in again and look for another verification prompt

My Invitation Link Does Not Work

The invitation may be:

• expired
• canceled
• already accepted
• opened while signed in to the wrong account

Open the invitation while signed in to the same email address the invitation was sent to.

If the invitation has expired or was canceled, ask the organization admin or owner to send a new one.

If you were invited before you created your GeoQR account, create the account with the invited email address first and then reopen the invitation link.

I Am Signed In With the Wrong Account

If GeoQR detects that your invitation belongs to a different email address, switch accounts and return to the invitation flow.

If you have multiple accounts, double-check which inbox received the invitation before trying again.

I Accepted the Invitation but Cannot Find the Organization

If you belong to more than one organization, GeoQR may still be showing your previously active organization.

Try this:

1. Open the account menu in the sidebar.
2. Open Organization.
3. Select the organization you were invited to.

I Cannot Finish Two-Factor Setup

Check that:

• your account has a password
• you entered your current password correctly
• you used the latest 6-digit code from your authenticator app

I Lost Access to My Authenticator App

Use one of your backup codes if you saved them during setup. If you do not have backup codes, recover access to the account first before changing security settings.

If you still have access to the account through another method, open Settings and update your two-factor setup after you regain access.

See Also

• Create and sign in to your account
• Join or create an organization
• Organization and members
• Account and security