QR Code and Scan Issues

Use the simplest test first:

When something is wrong, remove optional complexity before doing anything else. One default destination and a plain design are the fastest way to isolate the problem.

My QR Code Will Not Publish

Check that:

• the QR has a name
• the destination is filled in
• the destination is valid
• the selected domain is correct

If the QR still does not publish, review the destination rules one by one and remove anything you no longer need.

If the QR area is locked before you even reach publishing, check Billing and access issues.

The QR Scans but Opens the Wrong Page

Review the QR code and check:

• the default destination
• any country-specific rules
• the selected serving domain

If you use country rules, remember that visitors in matching countries may be sent to a different URL than the default.

Try testing with the simplest possible setup first:

1. keep only the default destination
2. test the scan
3. add country rules back one at a time

My Branded Domain Is Not Available Yet

If the domain still looks pending:

• double-check your DNS records
• confirm the CNAME or TXT value is exact
• wait a little longer for propagation

I Cannot Delete a Domain or Image

GeoQR does not let you remove a domain or media item while QR codes are still using it. Update those QR codes first, then try again.

I Am Not Seeing Analytics Yet

Analytics is based on real scan activity. If you just published the QR, test it with a real scan and then give the data a little time to appear.

My QR Design Does Not Scan Reliably

Try these fixes:

• increase contrast
• reduce logo size
• simplify the design
• print or display the QR a bit larger
• test again on another device

A Good Troubleshooting Order

When a QR is not behaving as expected:

See Also

• Create a QR code
• Domains
• Analytics